{"id":178,"date":"2021-01-11T12:34:50","date_gmt":"2021-01-11T12:34:50","guid":{"rendered":"http:\/\/nehawudev.nhb.co.za\/?page_id=178"},"modified":"2026-02-26T10:16:39","modified_gmt":"2026-02-26T10:16:39","slug":"claims-process-nehawu-funeral-cover","status":"publish","type":"page","link":"https:\/\/nehawu.mhasa.co.za\/?page_id=178","title":{"rendered":"CLAIMS"},"content":{"rendered":"

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CLAIMS<\/h2>\n

Our Claims Department are responsible for registering, validating and paying out claims as efficiently as possible, ensuring that clients receive their sums assured timeously. Claims are received via various mediums including fax, email, hand deliveries and face-to-face \u2018walk-ins\u2019. The Claims Department processes funeral, airtime and value-added plan claims. The department constantly strives to beat the expectations of paying claims within 24 hours of receiving all required documentation.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.7.7″ _module_preset=”default” custom_padding=”||28px|||” da_disable_devices=”off|off|off” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.7.7″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.7″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” header_2_text_align=”center” custom_margin=”||8px|||”]<\/p>\n

CLAIMS<\/span> PROCESS<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” text_font=”|500|||||||” text_text_color=”#000000″ text_orientation=”center”]<\/p>\n

To lodge a claim, you will need to complete an MHA Claim Form
and submit all the required documents as stipulated.<\/p>\n

The Claim Form and required documentation can be scanned and emailed to claims@mhasa.co.za<\/a><\/span>\u00a0<\/span><\/strong>or faxed to 0861 001 788. Once we have received the claim, you will receive an SMS letting you know that your claim will now be processed. You will continue to receive SMS communication about the status of your claim throughout the process.<\/p>\n

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OBTAIN A CLAIM FORM<\/h3>\n

Click HERE<\/strong> <\/a><\/span><\/span>to download a claim form or call our Call Centre on 0861 001 788<\/strong>[\/et_pb_text][et_pb_image src=”http:\/\/nehawudev.nhb.co.za\/wp-content\/uploads\/2021\/01\/Icon-awesome-wpforms.svg” title_text=”Icon awesome-wpforms” disabled_on=”on|on|off” _builder_version=”4.7.7″ _module_preset=”default” positioning=”absolute” position_origin_a=”center_right” horizontal_offset=”4%” custom_margin=”|||auto|false|false”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.8.1″ _module_preset=”default” custom_padding=”|0px||0px|false|true”][et_pb_column type=”4_4″ _builder_version=”4.8.1″ _module_preset=”default” custom_padding=”43px|42px|43px|42px|true|true” custom_padding_tablet=”” custom_padding_phone=”24px|24px|24px|24px|true|true” custom_padding_last_edited=”on|phone” custom_css_main_element=”overflow: visible;” border_radii=”on|32px|32px|32px|32px” border_width_all=”4px” border_color_all=”#E03336″ border_width_left=”0px” border_width_left_tablet=”” border_width_left_phone=”4px” border_width_left_last_edited=”on|phone” box_shadow_style=”preset1″][et_pb_image src=”https:\/\/nehawu.mhasa.co.za\/wp-content\/uploads\/2021\/01\/Group-1235.png” title_text=”Group 1235″ _builder_version=”4.8.1″ _module_preset=”default” positioning=”absolute” vertical_offset=”-9px” horizontal_offset=”-6%” horizontal_offset_tablet=”” horizontal_offset_phone=”-21%” horizontal_offset_last_edited=”on|phone” position_origin_a_tablet=”” position_origin_a_phone=”center_left” position_origin_a_last_edited=”on|phone” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|phone” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|phone” width=”100%” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” positioning_tablet=”” positioning_phone=”none” positioning_last_edited=”on|phone”][\/et_pb_image][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ header_3_text_color=”#000000″ background_color=”RGBA(0,0,0,0)” custom_margin=”|7%|0px|20px|false|false” custom_margin_tablet=”” custom_margin_phone=”|0px|0px|0px|false|false” custom_margin_last_edited=”on|phone”]<\/p>\n

COMPLETE FORM<\/h3>\n

The completed and signed claim form needs to be accompanied by the below supporting documents<\/p>\n

[\/et_pb_text][et_pb_image src=”http:\/\/nehawudev.nhb.co.za\/wp-content\/uploads\/2021\/01\/Icon-awesome-pencil-alt.svg” title_text=”Icon awesome-pencil-alt” disabled_on=”on|on|off” _builder_version=”4.7.7″ _module_preset=”default” positioning=”absolute” position_origin_a=”center_right” horizontal_offset=”4%” custom_margin=”|||auto|false|false”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.8.1″ _module_preset=”default” custom_padding=”|0px||0px|false|true”][et_pb_column type=”4_4″ _builder_version=”4.8.1″ _module_preset=”default” custom_padding=”43px|42px|43px|42px|true|true” custom_padding_tablet=”” custom_padding_phone=”24px|24px|24px|24px|true|true” custom_padding_last_edited=”on|phone” custom_css_main_element=”overflow: visible;” border_radii=”on|32px|32px|32px|32px” border_width_all=”4px” border_color_all=”#E03336″ border_width_left=”0px” border_width_left_tablet=”” border_width_left_phone=”4px” border_width_left_last_edited=”on|phone” box_shadow_style=”preset1″][et_pb_image src=”https:\/\/nehawu.mhasa.co.za\/wp-content\/uploads\/2021\/01\/Group-1236.png” title_text=”Group 1236″ _builder_version=”4.8.1″ _module_preset=”default” positioning=”absolute” vertical_offset=”-10px” horizontal_offset=”-6%” horizontal_offset_tablet=”” horizontal_offset_phone=”-20%” horizontal_offset_last_edited=”on|phone” position_origin_a_tablet=”” position_origin_a_phone=”center_left” position_origin_a_last_edited=”on|phone” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|phone” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|phone” width=”100%” custom_margin=”||1px|||” positioning_tablet=”” positioning_phone=”none” positioning_last_edited=”on|phone”][\/et_pb_image][et_pb_text disabled_on=”off|off|off” _builder_version=”4.8.1″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ header_3_text_color=”#000000″ custom_margin=”|8%|0px|20px|false|false” custom_margin_tablet=”” custom_margin_phone=”|0px|0px|0px|false|false” custom_margin_last_edited=”on|phone”]<\/p>\n

SUPPORTING DOCUMENTS<\/h3>\n

Please make sure all supporting documents are attached<\/p>\n

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\u2022 A clear certified copy of the claimant \/ beneficiary\u2019s identity document
\u2022 A clear certified copy of the deceased\u2019s identity document
\u2022 A clear certified copy of the deceased\u2019s death certificate
\u2022 A clear copy of the BI1663 form
\u2022 Proof of banking details, i.e. bank statement
\u2022 Most recent salary slip of the claimant
\u2022 Police report. (This applies in the event of unnatural death)<\/p>\n

Other documents may be required from the Comrade depending on the nature of the claim possibly including Marriage Certificate\/Decree of Divorce and Letter of Authority, deceased profile.<\/span><\/p>\n

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SEND TO<\/h3>\n

claims@mhasa.co.za<\/a><\/strong> or fax 087 230 1789<\/strong> or call our Call Centre on 0861 001 788<\/strong><\/p>\n

[\/et_pb_text][et_pb_image src=”http:\/\/nehawudev.nhb.co.za\/wp-content\/uploads\/2021\/01\/Icon-ionic-md-paper-plane.svg” title_text=”Icon ionic-md-paper-plane” disabled_on=”on|on|off” _builder_version=”4.7.7″ _module_preset=”default” positioning=”absolute” position_origin_a=”center_right” horizontal_offset=”4%” custom_margin=”|||auto|false|false”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.7.7″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.7″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” text_font=”|600|||||||” text_text_color=”#000000″ text_orientation=”center”]<\/p>\n

NOTICE: Only once you have received a claim reference number has the claim been lodged in our system<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.7.7″ _module_preset=”default” background_color=”#F2F2F2″ custom_padding=”0px||0px||true|” da_disable_devices=”off|off|off” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.8.1″ _module_preset=”default” width=”100%” max_width=”100%” custom_padding=”0px||0px||true|”][et_pb_column type=”1_2″ _builder_version=”4.7.7″ _module_preset=”default” custom_padding=”33px|26px|33px|26px|true|true” custom_css_main_element=”display: flex;||align-items: center;||flex-direction: column;||justify-content: center;”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” text_font=”LinoType regular|700||on|||||” text_text_color=”#000000″ text_font_size=”18px” header_2_font=”|800|||||||” header_2_text_color=”#E03336″ text_orientation=”center” custom_margin=”||16px|||”]<\/p>\n

Need assistance?<\/h2>\n

Let us call you back.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE5OCJ9fQ==@” button_text=”Call me Back” button_alignment=”center” _builder_version=”4.7.7″ _dynamic_attributes=”button_url” _module_preset=”default” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”#E03336″ button_border_width=”0px” button_border_radius=”100px” button_font=”|700||on|||||” custom_padding=”8px|35px|8px|35px|true|true”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.8.1″ _module_preset=”default” background_image=”https:\/\/nehawu.mhasa.co.za\/wp-content\/uploads\/2021\/01\/Group-426-1.png” custom_padding=”180px||180px||true|false”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.8.1″ _module_preset=”default” background_image=”https:\/\/nehawu.mhasa.co.za\/wp-content\/uploads\/2021\/01\/Group-1106.png” custom_padding=”126px||126px||true|” background_last_edited=”on|phone” background_image_phone=”https:\/\/nehawu.mhasa.co.za\/wp-content\/uploads\/2021\/01\/Mask-Group-9.png” background_enable_image_phone=”on” da_disable_devices=”off|off|off” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.7.7″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.7″ _module_preset=”default”][et_pb_text _builder_version=”4.8.1″ _module_preset=”default” text_font=”||||||||” text_text_color=”#ffffff” header_2_font=”LinoType regular|700|||||||” header_2_text_color=”#ffffff” text_orientation=”center”] CLAIMS Our Claims Department are responsible for registering, validating and paying out claims as efficiently as possible, ensuring that clients receive their sums […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-178","page","type-page","status-publish","hentry"],"yoast_head":"\nClaims | NEHAWU Affordable Funeral Cover<\/title>\n<meta name=\"description\" content=\"We are committed to paying out within 24 hours of a valid claim. 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